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Support Center

Find answers to common questions, get help with your reports, or contact our support team.

How can we help you?

Getting Reports

Help with generating and accessing your professional reports

Payment & Billing

Issues with payments, refunds, and billing questions

Account Help

Account management and technical support

FAQ's

Simply visit our estimate page, enter your project details including property address, size, and renovation scope. You'll receive an instant basic estimate, with the option to purchase a detailed professional report for £6.99.

The professional report includes a comprehensive 12+ page analysis with detailed cost breakdown, project timeline, risk assessment, money-saving strategies, contractor selection guidance, and procurement recommendations. It's equivalent to a professional quantity surveyor consultation.

Our estimates use RICS-compliant methodologies and real UK market data. Professional reports are typically accurate within 10-15% of actual costs, helping you save 15-30% through strategic planning and procurement optimization.

Yes! After successful payment, you'll be redirected to a download page where you can immediately access your PDF report. You'll also receive an email with a secure download link for future access.

Yes, we offer a 14-day satisfaction guarantee. If you're not completely satisfied with your professional report, contact us within 14 days of purchase for a full refund. See our refund policy for details.

RefurbMate covers all regions across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Our cost estimates include regional pricing variations to ensure accuracy for your local market.

Absolutely. All payments are processed securely through Stripe, a leading payment processor. We use 256-bit SSL encryption and never store your payment details on our servers. Your financial information is completely secure.

While RefurbMate provides comprehensive cost analysis and guidance, we don't offer direct project management services. However, our professional reports include contractor selection criteria and project management frameworks to help you succeed.

Still need help?

Our support team is here to help with any questions or issues.

Email Support

Get detailed help via email

info@refurbmate.com

Response within 24-48 hours

Priority Support

Urgent technical or payment issues

info@refurbmate.com

Response within 24-48 hours

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