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RefurbMate

Privacy Policy

Privacy Policy

Last updated: January 2025

This Privacy Policy explains how we collect, use, and protect your personal data under the UK GDPR and Data Protection Act 2018.

1. Who We Are

RefurbMate is a digital renovation estimation platform operated by RefurbMate Ltd. We act as the Data Controller.

2. What Data We Collect

  • Name and email address (for paid reports or support)
  • Project location (postcode or region)
  • IP address and browser info (via cookies)
  • Payment info (processed via a secure third-party processor)

3. How We Use Your Data

  • Generate free and paid renovation estimates
  • Send purchased reports to your email
  • Improve our Website and user experience
  • Respond to queries and support requests
  • Send service updates or newsletters (if opted in)

4. Lawful Basis

We process your data on the basis of:

  • Contract performance: To deliver the services you’ve purchased
  • Legitimate interests: To improve our services and provide customer support
  • Consent: For marketing communications (where explicitly given)
  • Legal obligation: To comply with financial and tax requirements

5. Data Sharing

We may share your data with:

  • Payment processors: Stripe (for secure payment processing)
  • Email services: For report delivery and customer communications
  • Analytics providers: Google Analytics (anonymized data only)
  • Legal authorities: When required by law

We never sell your personal data to third parties for marketing purposes.

6. Data Retention

  • Free estimates: Project data retained for 30 days for service improvement
  • Paid reports: Customer data retained for 7 years for tax/accounting purposes
  • Website analytics: Anonymized data retained for 26 months
  • Support communications: Retained for 3 years for quality assurance

7. Your Rights Under GDPR

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: For marketing communications

To exercise these rights, contact us at info@refurbmate.com

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure with access controls
  • Regular security assessments and updates
  • Staff training on data protection principles
  • Secure payment processing through PCI DSS compliant providers

9. Cookies and Tracking

We use cookies for:

  • Essential cookies: Website functionality and security
  • Analytics cookies: Understanding website usage (Google Analytics)
  • Performance cookies: Improving site speed and reliability

See our Cookie Policy for detailed information.

10. International Transfers

Some of our service providers (such as cloud hosting) may process data outside the UK/EEA. We ensure appropriate safeguards are in place through adequacy decisions or standard contractual clauses.

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email (for customers) or website notice. Continued use constitutes acceptance of changes.

13. Contact Information

For privacy-related inquiries:

  • Email:info@refurbmate.com
  • Data Protection Officer: info@refurbmate.com
  • General inquiries: info@refurbmate.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data appropriately.

Information Commissioner’s Office (ICO)

Website: ico.org.uk

Helpline: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

  • Contractual necessity (for delivering your report)
  • Legitimate interest (improving services)
  • Consent (marketing communications)

5. Data Sharing

We do not sell or rent your data. We may share it with:

  • Payment processors (e.g. Stripe, PayPal)
  • Email delivery services (e.g. Mailgun)
  • Legal authorities (if required by law)

6. Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Object to marketing
  • Lodge a complaint with the ICO

Email requests to: info@refurbmate.com

7. Data Security

We use secure HTTPS encryption, limited access controls, and data minimisation.

8. Data Retention

We retain your data for 12 months unless you request earlier deletion.

9. Contact

For any privacy-related questions, contact us at: info@refurbmate.com

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