Last updated: October 26, 2025
At RefurbMate, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, platform, and services.
By using RefurbMate, you agree to this Privacy Policy and our Terms & Conditions.
1. Who We Are
RefurbMate is a technology platform that provides AI-generated renovation cost estimates for UK properties. We operate under the laws of England and Wales and comply with the UK General Data Protection Regulation (UK GDPR).
Company Name: RefurbMate
Email: info@refurbmate.com
2. Information We Collect
We collect personal and usage information to provide and improve our services. This may include:
a. Information You Provide
- Name, email address, and contact details
- Property address and details submitted for estimate generation
- Payment information (processed securely by third-party payment providers)
- Any correspondence or feedback you send us
b. Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited, session duration, and usage patterns
- Cookies and tracking technologies (see Section 8)
3. How We Use Your Information
We use your data for the following purposes:
- To generate AI-driven renovation cost estimates
- To process and deliver reports or services you request
- To improve our platform, algorithms, and user experience
- To provide customer support and respond to inquiries
- To send important updates, policy changes, or service-related messages
- To comply with legal or regulatory obligations
We do not sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
- Contractual necessity: To deliver the services you requested
- Legitimate interests: To enhance and secure our platform
- Consent: For optional communications or marketing (you may withdraw consent at any time)
- Legal obligation: Where required by law or regulation
5. Data Sharing and Disclosure
We may share limited personal data with:
- Service providers (e.g., payment processors, analytics providers)
- Legal authorities when required by law
- Business partners who assist in service delivery under confidentiality agreements
All third parties are contractually bound to keep your information secure and use it only as instructed by RefurbMate.
6. Data Retention
We retain personal data only as long as necessary for:
- Delivering our services
- Fulfilling contractual or legal obligations
- Resolving disputes or enforcing agreements
Typically, estimate data is retained for up to 24 months unless deletion is requested.
7. Your Rights (Under UK GDPR)
You have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Erasure (“Right to be Forgotten”): Request deletion of your data
- Restriction: Limit processing of your data in certain cases
- Data portability: Request transfer of your data to another provider
- Objection: Object to processing based on legitimate interests or direct marketing
To exercise these rights, contact us at [Insert contact email]. We aim to respond within 30 days.
8. Cookies and Tracking Technologies
RefurbMate uses cookies to improve your browsing experience, analyze traffic, and remember preferences. You can manage cookie preferences through your browser settings. Some cookies are essential for website functionality.
9. Data Security
We use appropriate technical and organizational measures to protect your information, including:
- Encrypted transmission (HTTPS / SSL)
- Secure cloud hosting and storage
- Access controls and authentication
- Regular system monitoring and audits
However, no online platform can guarantee absolute security.
10. International Data Transfers
All data is stored on servers located in the United Kingdom or European Economic Area (EEA). If we transfer data outside these regions, we ensure adequate protection under UK-approved data transfer mechanisms.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any material changes will be communicated via email or website notice. Continued use of our platform after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or complaints about our Privacy Policy or data practices, please contact us:
Email: info@refurbmate.com
If you are unsatisfied with our response, you may contact the UK Information Commissioner’s Office (ICO):
🔗 https://ico.org.uk