Last updated: October 26, 2025
1. Nature of Service
RefurbMate is a technology platform that provides AI-generated renovation cost estimates for UK properties. We are not Quantity Surveyors, construction professionals, financial advisors, or contractors. Our estimates are for informational and planning purposes only.
2. Estimates Are Not Guarantees
All cost estimates provided by RefurbMate are preliminary and indicative only. Actual renovation costs may vary from our estimates by ±20% or more due to factors including but not limited to:
- Unforeseen site conditions or structural issues
- Material price fluctuations and availability
- Contractor pricing variations
- Regional cost differences
- Changes in project scope or specifications
- Labour market conditions
- Regulatory or planning requirements
- Hidden defects or complications discovered during work
- Seasonal variations in pricing
- Supply chain disruptions
3. No Professional Relationship
Use of RefurbMate does not create a professional relationship, advisory relationship, or duty of care between RefurbMate and the user. Our AI-generated estimates do not constitute:
- Professional quantity surveying advice
- Construction or architectural advice
- Financial or investment advice
- Contractual quotations or binding offers
- Building regulations compliance advice
- Structural engineering assessments
4. User Responsibilities
Users acknowledge and agree that:
- RefurbMate estimates should not be the sole basis for property investment decisions
- Users must obtain independent professional quotes from licensed contractors before committing to any renovation project
- Users are responsible for verifying all cost information with qualified professionals
- Users should conduct their own due diligence and risk assessment
- Users must ensure all work complies with local building regulations and planning permissions
- Users are responsible for selecting and vetting contractors
5. Limitation of Liability
To the maximum extent permitted by law:
- RefurbMate’s total liability for any claim shall not exceed the amount paid by the user for the specific report in question
- RefurbMate is not liable for indirect, consequential, or special damages
- RefurbMate is not liable for loss of profit, business opportunity, or investment returns
- RefurbMate is not liable for costs arising from user’s reliance on estimates without independent verification
- RefurbMate is not liable for project delays, cost overruns, or quality issues
- RefurbMate is not liable for decisions made based on our estimates
6. Accuracy and Data
While we strive for accuracy, RefurbMate makes no warranties or representations regarding:
- The accuracy, completeness, or reliability of estimates
- The suitability of estimates for any particular purpose
- The timeliness or currency of market data used
- The performance or reliability of AI technology
- The availability or pricing of materials or labour
Our AI technology is continuously improving, but estimates should always be verified with professional contractors. We use regional market data and RICS-based methodology, but cannot guarantee precision for every unique property or project.
7. Regional Variations
Cost estimates are based on regional averages and may not reflect:
- Specific local market conditions
- Availability of skilled tradespeople in your area
- Local material costs and availability
- Site-specific access or logistical challenges
- Local planning or conservation requirements
8. Intellectual Property
All reports, estimates, and content generated by RefurbMate remain our intellectual property. Users are granted a non-exclusive, non-transferable license to use reports for their personal or business planning purposes only. Users may not:
- Resell or redistribute RefurbMate reports
- Use reports for commercial purposes beyond their own projects
- Reverse engineer or replicate our technology
- Remove disclaimers or attribution from reports
9. Data Privacy
We collect and process user data in accordance with our Privacy Policy and UK GDPR regulations. By using RefurbMate, you consent to our data processing practices as outlined in our Privacy Policy.
10. Service Availability
RefurbMate reserves the right to:
- Modify, suspend, or discontinue the service at any time
- Update pricing and service tiers
- Refuse service to any user
- Limit the number of reports generated
We do not guarantee uninterrupted or error-free service.
11. Changes to Terms
RefurbMate reserves the right to modify these Terms & Conditions at any time. We will notify users of material changes via email or website notice. Continued use of the service after changes constitutes acceptance of modified terms.
12. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and RefurbMate.
15. Contact
For questions about these Terms & Conditions, contact us at:
Email: info@refurbmate.com